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FAQ

Things we have been recently asked about our apartments.

Q. Is Waterfront Living owned by Lyndoch Living Inc?

A. Yes. We have been operating independent living units and retirement living accommodation for 40 years. The decision to redevelop our Village in recent years involved the adoption of a new name that linked the strength of our past with our intent for our future. Waterfront Living is owned and managed by Lyndoch Living Inc and is an integral part of our overall business success.

 

Q. How many Stages will be involved in the development of Waterfront Living?

A. Current planning includes four stages of development occurring in the medium term. We have planned for Waterfront to expand to eventually have a total of 84 apartments and units across the site. The proposed stages at this time are:

  • Stage 1 – 17 Apartments
  • Stage 2 – 19 Apartments
  • Stage 3 – 28 Apartments
  • Stage 4 – 12 Units

Whilst construction drawings for Stages 1 and 2 have been completed and Stage 1 commenced in 2013, Stages 3 and 4 are currently only in conceptual planning.

 

Q. What are the arrangements for internet connectivity for each apartment?

A. Hardwired data points are located in the study area which will accommodate a router to facilitate a wireless environment within the apartment with a provider of the resident’s choice.

 

Q. What happens if a resident has an issue with the management of Waterfront Living or another resident?

A. We have been providing independent living options for retirees and older members of the community for in excess of 60 years. In that time we have developed a solid appreciation of respecting the needs, wishes and rights of individual residents. Depending on the issue at hand, residents have the right to raise their concerns directly with management or the Residents Committee. As an organisation we have appropriate policies that govern how resident concerns will be dealt with and within what timeframes. These policies align with the specific requirements of the Retirement Villages Act.

Whilst we encourage the resolution of resident concerns in house and in an expedient manner, we respect that residents are entitled to receive advice from Consumer Affairs Victoria in relation to any complaint they may have.

 

Q. What upfront costs will I incur when leasing an apartment at Waterfront Living?

A. Should you wish to secure an apartment at Waterfront Living, a Reservation Fee of $500 is payable. Should you decide not to proceed with the Lease at the end of the 21 day reservation period, the $500 fee is refunded, less $100 which is deducted to cover our administration costs.

If you proceed with the Lease the Reservation Fee is deducted from the Deposit, which is equal to 10% of the Lease Premium. This is payable on signing both the Agreement to Lease and the Lease.

Upon signing the agreements you will have an additional 3 day ‘cooling-off’ period. If at any time during this period you decide not to proceed, and terminate the lease by notice in writing, the Deposit less the $100 administration fee will be refunded and the agreements terminated.

The Deposit is held in trust by our Solicitors until completion of your apartment. The balance of the agreed Lease Premium is payable on settlement at the time your apartment is ready to occupy.

 

Q. What contracts will I need to sign?

A. When buying retirement accommodation prior to its completion, you will need to sign an Agreement to Lease and Lease. This protects your rights during the construction period and guarantees occupancy of your chosen apartment upon completion. The Lease deals with your ongoing rights and obligations during your period of residency.

If you purchase your apartment after building works have been completed you will only need to sign a Lease.

A copy of the applicable agreement/s will be provided to you upon receipt of the Reservation Fee, for you and/or your solicitors or advisers to review. If however, you would like to review the relevant agreement/s prior to reserving an apartment, please contact our sales representative who will gladly make a copy available.

 

Q. What are the costs involved in living at Waterfront Living, how are they calculated and when are they payable?

A. The costs include a Deferred Management Fee, a Long Term Maintenance Fund Contribution (which are payable when your apartment is re-leased), and a monthly Service Fee. These are set out as follows:

Deferred Management Fee

The Deferred Management Fee is calculated on the New Lease Premium received by us from a new resident for a lease of your apartment. The fee is calculated at 5% per annum (calculated on a pro-rata daily basis) from the date of commencement until the New Lease Premium is received up to 6 years. From years 6 inclusive up to 12 years the fee reduces to 1% per annum. The Deferred Management Fee irrespective of your length of occupancy must not exceed 36% of the New Lease Premium.

In the event that you decide that apartment living is not for you, and you give 90 days notice to permanently vacate your apartment for any reason within 12 months of the commencement date of your lease, you will not be required to pay a Deferred Management Fee.

Long Term Maintenance Fund Contribution

It is in the interest of us and the resident that the Village is at all times maintained to a high standard. You will benefit every day from having superior surroundings and your investment in the Village will have every opportunity to be protected and appreciated.

The Long Term Maintenance Fund is similar in structure to a body corporate sinking fund, in that it is designed to fund major works and maintain the Village’s quality over the long term.

During your occupancy at Waterfront Living, the costs of capital maintenance will be met by the Long Term Maintenance Fund which is funded by the Long Term Maintenance Fund Contribution payable by you when your apartment is re-leased. This process negates the need to apply higher periodic levies to meet capital works.

The fee applicable to this fund is 0.5% per annum calculated on the New Lease Premium, multiplied by the number of years (or part thereof calculated on a daily basis) from the date of commencement until the New Lease Premium is received. Your contribution to this fund however will not exceed 6% of the New Lease Premium irrespective of how long you reside in the apartment.

The structure of the Deferred Management Fee and the Long Term Maintenance Fund Contribution have both been developed to minimise their impact on your lifestyle, and your financial commitment during your residency – a comfort if you are on a pension or fixed income. The structure also ensures that our facilities remain at a high standard.

Monthly Service Fee

The Service Fee has been set at $110 per week (GST inclusive) and covers daily costs such as ongoing maintenance of the buildings, public liability and property insurance (but not insurance for your personal contents), security lighting, grounds maintenance, access to facilities including The Squires, administrative costs, direct staff costs, maintenance of Village vehicles and audit fees. This fee will be paid monthly in advance and will cover all services that the Village is contracted to supply. The Service Fee will usually increase in line with CPI movements.

A Service Fee of $110 per week for all of the services on offer from excellent facilities represents exceptional value for money.

 

Q. Who keeps the capital gain or loss on my apartment?

A. You will receive the amount (if any) by which the New Lease Premium exceeds the Lease Premium you paid to lease your apartment when you leave. This does not take into account any other fees payable by you after termination of the lease. The location of Waterfront Living on the banks of the Hopkins River with unsurpassed water views and only minutes from the town centre, makes the Village an excellent prospect for appreciating values. Ongoing upkeep and maintenance of the buildings and the communal facilities will underpin the value of your asset.

 

Q. What if I have signed an Agreement to Lease and I die, or need more intensive ongoing clinical care not available in the Village before the building is complete?

A. Your apartment will be immediately offered for lease and handled as expeditiously as possible. Your full deposit will be refunded within 14 days

 

Q. What are the Council and Water Rates at Waterfront Living and who is responsible for them?

A. The resident is liable for meeting all Council and water rates that are applicable to their apartment. The rates applicable to individual apartments however cannot be determined until the Occupancy Permit has been issued. That said, indicative costs can be provided on request. Council and water rates for the communal areas of the Village form part of the Village’s Outgoings funded by the services fees paid by residents.

 

Q. What are the communal facilities that will be available to residents of Waterfront Living?

A. Stage 1 of the development will include the construction of “Squires”, the social hub of the complex.

The facilities on offer will include:

  • Library and internet cafe for quiet contemplation and research on that next holiday
  • Sports Bar for a social glass of wine or catch up with friends or to watch the big game on the large screen TV
  • A Café for quality coffee/teas and snacks in a relaxed environment overlooking gardens with a fantastic gas log fire for those bleak days
  • A private dining room featuring a garden aspect
  • An alfresco kitchen with BBQ for social gatherings on a fantastic north facing timber deck
  • A kitchen for self-catering of functions
  • A private communal garden for the green thumbs.

 

Q. Do I need legal or financial advice before leasing an apartment at Waterfront Living?

A. It is important that you feel totally satisfied about leasing an apartment at Waterfront Living. While you may just use a conveyancing service as you would when buying a traditional residential property, we recommend that you do consult your solicitor or accountant for peace of mind.

 

Q. How do I dispose of my apartment?

A. Waterfront Living can re-lease your apartment at the current market value at no cost to you. Alternatively you may, with Lyndoch’s agreement, engage an independent real estate agent to re-lease your apartment for you. All costs associated with this however, will be met by you.

Once the apartment is re-leased, you receive the net proceeds of the sale within 14 days of settlement of a new lease of your apartment.

 

Q. What activities are available at Waterfront Living?

A. Ultimately the residents decide on and participate in the organisation of activities they want to enjoy.

Waterfront Living encourages residents to utilise the communal facilities and organise activities that meet their collective and individual needs. Within reason, the wishes of the residents will be respected to ensure that all enjoy a fulfilling lifestyle.

 

Q. What other services are available at Waterfront Living?

A. We aim to make your life as enjoyable as possible, and this may entail accessing services that meet your individual needs.

For an additional cost you can access services including:

  • Daily delivery of newspapers to your apartment
  • Apartment cleaning
  • Handyman services
  • Laundry services
  • Meal and beverage services delivered to your door

 

Q. What level of care is available at Waterfront Living?

A. Waterfront Living promotes independent living. Our apartments can be adapted to disability requirements, but they are not designed to the disability code. There are no emergency call bells installed in either the apartments or units. You may have clinical care delivered to your apartment to recover after an acute episode or injury, but ongoing and permanent clinical interventions designed specifically to keep you living in your apartment is not always possible or feasible for reasons of personal safety due to the design of the apartment. In these circumstances we will discuss more appropriate living options with you that may be available for your continued comfort and safety.

 

Q. Does Waterfront Living have facilities that provide more intensive aged care services should they be required?

A. Yes, as part of Lyndoch Living Inc, all residents will have ready access to our broad array of clinical and care services provided in the community, on an outpatient basis, right through to residential care. All of these services are offered from first class facilities adjacent to the Waterfront Living site. Lyndoch Living Inc is a well-respected community owned, not for profit provider of high quality care and services to the aged. Subject to availability, the ability to seamlessly progress and access quality care services if and when required, close to family and friends is another very powerful reason for living at Waterfront Living.

For further information on the services of Lyndoch Living Inc visit www.lyndochliving.org.au

 

Q. What are the arrangements with respect to car parking?

A. Each apartment has been allocated one car parking space in the building’s secure basement car park. There are designated parking areas within the Village which may be used by visitors.

As parking availability may be an issue, Waterfront Living residents will have access to a Village vehicle for their local use. This may negate your need for and the additional cost of registering and maintaining a second vehicle.

 

Q. What storage facilities are available?

A. Each apartment has a secure caged storage area adjacent to their allocated car park in the basement car park. This area is available for your personal storage.

 

Q. What are the security arrangements in the apartments?

A. All entry points to the apartment building are secure. Access to the car park is via an electronic entry device which will be allocated to residents for vehicle access. Pedestrian access via any of the external entry doors to the building will be controlled via similar electronic devices. All entry doors have an intercom which allows direct communication with each apartment. Entry permission to the building via the intercom can be governed by you.

 

Q. Is public transport readily available?

A. Yes, there is a local bus service that has a number of designated stops adjacent to the Village. This service links with the broader transport system.

 

Q. Am I able to alter or amend plans during the construction phase?

A. Yes, but within reason. Changes to colour schemes, fittings and floor coverings to better suit your individual taste is possible with sufficient notice. Any additional costs will be determined for requested changes, and this will be reflected in an amended Lease Premium.

Structural changes to apartments however are not easily achieved without considerable cost and inconvenience. Having said this, individual requests will be considered.

 

Q. Will I have to pay Stamp Duty at settlement of my apartment?

A. No, Stamp Duty is not applicable on the lease of your Waterfront Living apartment.

 

Q. Will pay TV and Internet be available in my apartment?

A. As you would expect in a development of the standard of Waterfront Living, all apartments will be equipped with the facility to connect to pay TV and broadband internet.

 

Q. Can I have meals delivered to my apartment?

A. Yes, this can be arranged at a small additional cost.

 

Q. Can I run an account for services?

A. Yes, a monthly account system will be in place with the option of periodic direct debit payment.

 

Q. Where is mail delivered?

A. Australia Post will deliver the mail each day. Residents can collect their mail from individual mailboxes located in the foyer of your building.

 

Q. How is rubbish collected?

A. Each floor is equipped with a rubbish chute making it easy to dispose of household waste.

 

Q. How will I be charged for electricity?

A. Each apartment is individually metered, so you will only be charged for the electricity you consume in your own apartment.

 

Q. Can I have a pet at Waterfront Living?

A. When you move into Waterfront Living with Lyndoch’s prior written consent you can generally bring an existing small pet. If however the pet causes a nuisance to any other resident or damages property, alternative arrangements will need to be made.

 

Q. Can I have overnight visitors?

A. Visitors are welcome at any time. However, for security purposes we ask that residents notify management should guests be staying. Written consent must be obtained if guests are staying for longer than 30 consecutive days or 12 weeks in total in any one calendar year.

 

Q. Whitegoods are in-built in the apartments – who pays for their repairs or replacement?

A. The cost of repairs or replacement of the chattels installed by us (if required due to fair wear and tear), form part of the Village’s Outgoings funded by the services fees paid by residents.

If the chattels are damaged by the resident then repairs or replacement costs will be met by the resident.

 

Definitions

Agreement to Lease

This is the agreement entered into between you and Lyndoch Living Inc whereby you agree to lease an apartment that we are constructing at Waterfront Living.

Lease

This is the lease agreement entered into between you and us that entitles you to reside in the apartment of your choice once construction is complete and an Occupancy Permit is issued.

Lease Premium

The amount you will pay to us for a lease of an apartment at Waterfront Living.

New Lease Premium

The amount paid to us by a new resident for a lease of your apartment after your lease terminates.

Reservation Fee

The amount paid to “hold” an apartment for you for 21 days while you consider the lease documents and associated rights and obligations.

Deposit

This is 10% of the Lease Premium which is paid on or before signing the Agreement to Lease (if apartment is being constructed) and the Lease.